Payment Policy

Last updated: 10 August 2026

When you are ready to complete your order, simply click the “Checkout” button.

During checkout, you will see the total amount of your order and will be asked to provide the information necessary to complete your purchase, including:

Your payment method;
Your billing information;
Your delivery address; and
Any other information required to process your order.

1. Accepted Payment Methods

At Ella The Label, we currently accept the following payment methods where available during checkout:

Credit card, including American Express, Mastercard and Visa;
Apple Pay;
Google Pay;
PayPal.

The payment methods actually available to you may depend on your device, location and checkout configuration.

The available payment options will always be displayed during checkout before you complete your purchase.

2. Currency

All transactions through our online store are processed in euros (EUR / €).

All prices displayed on our website for customers in the Netherlands and Finland are shown in euros (€).

Where applicable, prices displayed to consumers include VAT and other mandatory taxes in accordance with applicable law.

3. Payment Security

The security of your payment information is important to us.

Our website uses secure encrypted connections to help protect information transmitted between your browser and our website.

You can normally verify that you are using a secure connection by looking for the padlock icon in your browser's address bar and confirming that the website address begins with https://.

Payment transactions may be processed through secure third-party payment providers.

Where payment card information is processed directly by our payment providers, byLurea does not directly store your complete card details on its own systems.

Payment information is transmitted and processed using the security measures provided by the relevant payment service provider.

4. Payment Authorisation

By submitting an order, you confirm that:

The payment information provided is accurate;
You are authorised to use the selected payment method; and
Sufficient funds or credit are available to complete the transaction.

Your order may only be processed after payment has been successfully authorised.

If payment cannot be authorised, your order may not be completed or may be cancelled.

5. Order Verification

To help protect our customers and our business against fraud, Ella The Label may perform additional verification checks on certain orders.

We may contact you where additional information is reasonably required to verify:

Your identity;
Your contact information;
Your payment;
Your billing or shipping details; or
Other information connected with your order.

Please ensure that the contact information provided during checkout is accurate and up to date so that we can reach you if necessary.

If we are unable to verify an order where verification is reasonably required, the order may be delayed or cancelled and any applicable payment will be refunded.

6. Payment Confirmation

After a successful payment and order placement, you will normally receive an order confirmation by email.

Please check the information in your confirmation carefully.

If you notice an error in your order or payment information, contact us as soon as possible at:

info@ella-thelabel.com

7. Failed or Declined Payments

Payments may occasionally be declined by your bank, card issuer or payment provider.

This may happen for reasons including:

Incorrect payment details;
Insufficient funds;
Security checks;
Payment limits;
Card restrictions; or
Fraud prevention measures.

If your payment is declined, please contact your bank or payment provider for more information or try another payment method where available.

8. Refunds

Where a refund is approved, it will generally be issued using the same payment method used for the original purchase unless another method is required by law or specifically agreed.

Refunds are subject to the conditions described in our Return and Refund Policy.

Once we have processed a refund, your bank or payment provider may require additional time before the refunded amount appears in your account.

9. Fraud Prevention

We reserve the right to refuse, suspend or cancel an order where we reasonably suspect:

Fraudulent activity;
Unauthorised use of a payment method;
Incorrect or misleading payment information; or
Other unlawful activity.

Where an order is cancelled after payment has been received, any amount that must be refunded will be returned in accordance with applicable law.

10. Contact Details

If you have questions about payments, orders or this Payment Policy, please contact us:

Company name: Ibi internationaal
Trade name: Ella The Label
Address: Spreeuwstraat 3, 7102 HE Winterswijk, The Netherlands
Email: info@ella-thelabel.com
Phone: +31623088296
Registration number (KVK Netherlands): 42091095
VAT Number: NL005488384B24