Shipping Policy

At Ella The Label, we aim to deliver your order as efficiently and carefully as possible. Please review our Shipping Policy below for information about processing times, delivery, tracking, and shipping costs.

Order Processing

All orders are typically processed within 6–48 business hours after your order has been placed.

Once your order has been processed and prepared for shipment, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly longer during busy periods, public holidays, promotional events, or due to circumstances outside our control.

Shipping Time

Once your order has been processed, delivery typically takes approximately 5–9 business days.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, customs processing, and other unforeseen circumstances.

In the unlikely event that your shipment is significantly delayed, please contact our customer service team at support@ella-thelabel.com and we will be happy to assist you.

Shipping Carriers

To provide reliable delivery, we work with a range of local and international shipping carriers.

Depending on your location and the most suitable shipping route, your order may be delivered by carriers such as Australia Post, DHL, FedEx, UPS, or another local or international delivery partner.

The carrier used for your order may vary depending on your delivery address and fulfilment route.

Shipping Costs

We offer free shipping within Australia.

Any applicable shipping charges for orders outside Australia will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking details.

You can use this tracking information to follow the progress of your shipment. Please allow some time after receiving your tracking number for the carrier's tracking system to update.

If you have not received your tracking information or are experiencing issues with tracking your parcel, please contact us at support@ella-thelabel.com.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer and are not included in the product price or shipping cost charged by Ella The Label.

Customs procedures may also cause additional delivery delays that are outside our control.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address and contact information provided during checkout are accurate and complete.

If you notice an error in your shipping details, please contact us as soon as possible at support@ella-thelabel.com.

We will do our best to make changes before the order is shipped, but we cannot guarantee that shipping information can be changed once your order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first for the latest delivery updates.

If you require additional assistance, contact us at support@ella-thelabel.com with your order number and we will investigate the shipment with you.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer service team:

Ella The Label
Email: support@ella-thelabel.com